For those of you wondering what’s up with my stuck pixel issue, I got some great news for you. I’m getting a replacement monitor. If you’ve heard about dead/stuck pixel issues with LCD monitors, you’ll know manufactures don’t like replacing monitors with a small amount of imperfect pixels. That’s why I’m so glad that this issue is finally going to be resolved. Who do I have to thank for this wonderful news? Well, none other than Newegg of course.

As you may have guessed, this isn’t just an ordinary RMA. I basically had to prove my case for Newegg to even consider getting me a new monitor. See, Newegg’s policy is eight pixels or more. Since I only have one, I didn’t qualify for that replacement policy. Instead, I had to talk to Newegg’s customer service to get my own replacement plan.

So, what is my replacement plan? Let’s see, besides the fact that I can just ship my monitor back and get a new one, I won’t have to pay any restocking fees. Wait, it gets better. Newegg is covering the shipping fees of shipping my monitor back to California from Pennsylvania. Then, instead of exchanging the monitor, Newegg is going to give me a full refund. Why? So I can order the monitor today, get the new one on Wednesday, then ship my broken monitor back after I already have my replacement. Oh yeah, my monitor actually came down in price since I ordered it, so I’ll save more than I would have before. I’m very pleased with my replacement plan. I’ll have no downtime, save more money, and get a fully working monitor.

However, this plan obviously didn’t come very easy. I had to really push for it. So, tomorrow (if not, Wednesday) I’ll have something that will be useful for everyone. I’m going to write an article with tips on how to deal with customer service of any type. Hopefully this up and coming article will help people solve their product related issues the next time they arise.