My 360 is back from the dead! Today, seventeen days after my Xbox 360 bit the dust, I have received my repaired console. While the wait has been a pain (especially since new Gears of War maps are out), I’m just happy to have it back. Keep in mind, this hasn’t been smooth sailing. I ran into several snafus throughout those fifteen days, so I thought it would be interesting to post the repair process.
Day One: Wednesday, Jan 10th – The 360 dies. After a quick and painless phone call, my 360 was diagnosed to need a repair, and a box was to arrive by Friday.
Day Three: Friday, Jan 12th – After patiently waiting all day for the box, I finally gave up hope and plan on seeing if it arrives on Monday.
Day Six: Monday, Jan 15th – Box does not arrive in the morning. Decided to call Microsoft. Was told the box did arrive on Friday, and I explained to them that I do not have a box. After I asking them what address the box was sent to, it became apparent it was shipped to East Wyoming Street and not West Wyoming Street, even though a made sure to specify west in the initial call. All shipping information for the box was voided, and a new box was to be sent overnight. Was told I would receive an email the next day containing the tracking information.
Day Seven: Tuesday, Jan 16th – Received email containing tracking code. After checking on the tracking status, I realized the box never shipped the previous day like I was told. Instead it was set to go out that night.
Day Eight: Wednesday, Jan 17th – It’s my first day back for the school semester, so I was not home all day. My dad received the repair box and packaged up the 360, mailing it out shorty after. Tracking shows an arrival day of Monday, Jan 22nd.
Day Thirteen: Monday, Jan 22nd – Tracking shows box arrived. Patiently began waiting for email from Microsoft telling me it has arrived.
Day Fourteen: Tuesday, Jan 23rd – Still no email from Microsoft on the status of arrival. Decided to give them a call. Talked to a guy with a heavy Indian accent, and was told they did not receive my 360 yet. After a few minutes of frustration, he realized the system was not showing him an arrival because the console had already been repaired. Was told the repaired box would ship later that night, and I was able to retrieve a tracking number.
Day Seventeen: Friday, Jan 25th – While I was at my morning classes, UPS attempts to deliver the 360. Since no one was home, they do not leave the package even though I have a signature release on file. Once my dad realizes what happened, he calls the local delivery center to see what they can do. The package is then rescheduled for a delivery later in the day. Repaired console finally arrives. It’s freezing from being out in the cold all day. I have to go to work, so I don’t get a chance to try it out. I arrive home from work, and finally get a chance to open the package. Microsoft has replaced the console with a refurbished unit. The refurbished unit is one of the launch consoles, so I’m hoping it holds up. Other than that no issues to report, and just praying that my console won’t ever need to go in for repair again.